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G118 FAQ — Answers to All Your Questions

Find answers to the most common questions Malaysian players have about g118 — from registration, deposits, withdrawals, and bonuses to account security and responsible gambling. If you can't find what you're looking for here, our team is available 24/7 to help.

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Can't find what you're looking for? Reach out to the g118 support team via live chat or email support@g118.biz — we speak Bahasa Malaysia and are available to help 24 hours a day, 7 days a week.

Account & Registration

Registering with g118 is free and takes less than 3 minutes. Click the Register at the top of the page, fill in the form with your full name (as shown on your MyKad), username, active email address, Malaysian phone number, and date of birth. Create a strong password, agree to the Terms & Conditions, then verify your email. Your account will be active and ready to use immediately.

The minimum age to register and play at g118 is 18 years old. This is an absolute requirement with no exceptions. g118 enforces a strict age verification process using MyKad or passport at registration. Any account suspected of belonging to an individual under 18 will be immediately suspended and investigated.

No. Each player is only permitted to hold one g118 account. Opening multiple accounts is a violation of g118's Terms & Conditions and may result in all associated accounts being permanently suspended with balances forfeited. If you are experiencing issues with your existing account, please contact g118 support for assistance — do not create a new account.

Log in to your g118 account and go to Settings → Profile. From there you can update your email address, phone number, and other profile details. Changes to sensitive information may require additional identity verification to keep your account secure. If you run into any issues, contact g118 customer support via live chat.

Click the "Forgot password?" link on the g118 login. Enter your registered email address and we'll send you a reset link valid for 30 minutes. Click the link, create a new password, and log back in. If the email doesn't arrive within 5 minutes, check your spam folder. If the issue persists, contact g118 support via live chat.

Identity verification (KYC — Know Your Customer) is required to process withdrawals above certain thresholds and to increase your account transaction limits. It also protects you against identity fraud. To complete KYC, log in to your g118 account, go to Settings → Identity Verification, and upload clear photos of both the front and back of your MyKad. Approval typically takes 1–3 business days.
Deposit

g118 accepts all major Malaysian payment methods:
  • E-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
  • Instant Transfer: DuitNow (QR and transfer)
  • FPX / Internet Banking: Maybank2u, CIMB Clicks, and other major Malaysian banks
All these methods are secure, fast, and free of additional charges for g118 players.

The minimum deposit amount at g118 is RM20 for e-wallet methods (TNG, GrabPay, Boost, ShopeePay, DuitNow) and RM30 for FPX / internet banking methods. There is no maximum deposit cap; however, large transactions may require additional verification in accordance with g118's security procedures.

Deposit processing times vary by method:
  • Touch 'n Go eWallet / DuitNow: 1–3 minutes
  • GrabPay / Boost / ShopeePay: 1–5 minutes
  • FPX / Maybank2u / CIMB Clicks: 5–15 minutes
If your deposit has not been credited after the timeframe above, keep your transaction receipt and contact g118 support via live chat with your transaction details.

g118 does not charge any processing fees for deposits. However, your payment provider (such as your bank or e-wallet provider) may apply their own fees for certain transaction types. We recommend checking your payment provider's terms for details on any charges that may apply.

First, make sure you save proof of the transaction (a screenshot or reference number) from your payment provider. Then, contact g118 support via live chat and provide the following details: your g118 username, the date and time of the transaction, the payment method used, the amount in RM, and the transaction reference number. Our team will investigate and resolve the issue within 24 hours.
Withdrawal

Log in to your g118 account and go to Wallet → Withdrawal. Select your preferred withdrawal method (e-wallet or Malaysian bank), enter the verified account number registered in your name, key in the withdrawal amount, and submit your request. Ensure your KYC verification is complete for faster processing. Withdrawals to Malaysian e-wallets are typically completed within 15–30 minutes.

  • Minimum withdrawal: RM50 for e-wallets; RM100 for bank transfers
  • Maximum withdrawal: Depends on your account verification level (KYC). Unverified accounts have lower limits, while fully KYC-verified accounts enjoy higher limits
For your account's specific withdrawal limits, check Settings → Transaction Limits after logging in.

Withdrawal processing time depends on your chosen method and your account's KYC status:
  • E-wallet (TNG, GrabPay, Boost, ShopeePay): 15–30 minutes
  • DuitNow: 15–45 minutes
  • FPX / Bank Transfer: 1–3 hours (business hours)
  • Outside business hours / weekends: May take until the next business day for bank transfer methods

Withdrawals may be declined for several reasons:
  • Bonus rollover requirements have not been fully met
  • KYC verification incomplete or information does not match
  • Bank account / e-wallet not registered under the g118 account holder's name
  • Request exceeds daily / weekly withdrawal limit
  • Security verification issue
If your withdrawal is declined, check your email for details or contact g118 support for further clarification.
Bonus & Promotions

New g118 members are eligible to receive Welcome Bonus up to RM500 (100% of your first deposit). This bonus is automatically credited to your account once your first deposit is successfully processed. It can be used for Sports Betting, Live Casino, and slots as you prefer, subject to rollover requirements clearly stated in the Terms & Conditions.

A rollover (or wagering requirement) is the total amount you need to wager before bonus funds can be withdrawn. For example, if you receive a RM100 bonus with a 10x rollover, you must place bets totalling RM1,000 before that bonus can be converted to withdrawable cash. Check the specific rollover details for each bonus on the Terms & Conditions g118.

Yes! g118 offers a range of ongoing promotions for existing members, including:
  • Weekly Reload Bonus — additional deposit bonus every week
  • Sports Cashback — a portion of losses returned for Malaysia Super League and EPL bets
  • Special Esports Promotion — during major Mobile Legends, PUBG, and Valorant tournaments
  • Badminton Promotion — during major BWF and Thomas Cup matches
  • Loyalty Programme — earn points and redeem exclusive rewards
Log in to your g118 account to view all currently available promotions.

Yes, you have the option to decline any bonus when making a deposit. Simply leave the "Accept Bonus" box unchecked during the deposit process, or contact g118 support to request a "no bonus" status on your account. When playing without a bonus, your winnings can be withdrawn directly with no rollover requirements.
Games

g118 offers a wide range of game categories for Malaysian players:
  • Sports Betting: Football (Malaysia Super League, EPL, La Liga), BWF badminton, e-sports, tennis, basketball, and 500+ daily markets
  • Live Casino: Baccarat, Blackjack, Roulette, Dragon Tiger, Sicbo with professional dealers 24/7
  • Slots: Hundreds of slots from top providers with progressive jackpots
  • Table Games: Poker, Baccarat, and other digital table games
  • E-Sports: Mobile Legends, Valorant, PUBG, CS2, and more

Yes! g118 offers live betting for nearly all sports, including Malaysia Super League football, EPL, La Liga, badminton, esports, and more. Odds are updated in real time as the match progresses. You can place, adjust, or close bets while a match is still in play to maximise your winning opportunities.

Yes, the g118 platform is fully optimised for both iOS and Android mobile devices. You can access all games, make deposits and withdrawals, view live odds, and manage your account directly from your mobile browser — no additional app download required. The mobile experience is designed to be on par with the desktop version.

Yes. All slot games and digital table games at g118 use an RNG (Random Number Generator) system that has been verified and certified by independent testing bodies. This ensures every spin, card hand, or game outcome is completely random and cannot be manipulated. Live Casino games, on the other hand, feature real human dealers that you can watch in real time via high-quality video stream.
Account Security

g118 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored in secure systems and processed in accordance with Personal Data Protection Act (PDPA) 2010 Malaysia. g118 will not sell, share, or disclose your personal data to third parties without your consent, except as stated in our Privacy Policy.

Two-Factor Authentication (2FA) is an added security layer that requires you to enter a unique 6-digit code — sent to your email or phone number — each time you log in, on top of your regular password. To enable 2FA: Log in to your g118 account → Settings → Security → Enable 2FA → Choose your verification method (email or SMS) → Save. We strongly recommend all players activate 2FA for maximum account protection.

If you suspect your g118 account has been accessed without your authorisation, take the following steps immediately:
  • Change your account password immediately
  • Enable 2FA if you haven't already done so
  • Check your login history and transaction records in your account
  • Contact g118 support via live chat to report the incident and request an account security review
g118's security team will investigate and take appropriate action within 24 hours.

Never. g118 will never ask for your password, PIN, or any sensitive account information via email, WhatsApp, phone, or any other channel. If you receive any communication claiming to be from g118 that asks for your login details, it is a phishing attempt. Do not comply. Report it immediately to g118 support via live chat or email support@g118.biz.
Responsible Gaming

g118 provides five core responsible gaming tools, all completely free:
  • Deposit Limits — control your daily, weekly, or monthly deposit amount
  • Session Time Limit — set a time limit for active gaming sessions
  • Loss Limit — account is automatically locked once the loss limit is reached
  • Account Time-Out — take a temporary break from the platform for 24 hours up to 3 months
  • Self-Exclusion — close your account for an extended or permanent period
All these tools are accessible under Settings → Responsible Gaming.

To apply for self-exclusion, contact g118 support via live chat or email support@g118.biz and state your request. You can also do it directly from Settings → Responsible Gaming → Self-Exclusion. Select your preferred period (6 months, 1 year, 3 years, or permanent). Your account will be closed and any remaining balance returned within 24 hours. Self-exclusion cannot be reversed before the selected period ends.

If you or someone you care about is struggling with a gambling problem, reach out to the g118 support team via live chat or email support@g118.biz for immediate assistance and access to self-exclusion tools. We also encourage you to seek professional help from a certified counsellor. All conversations with the g118 team regarding gambling problems are treated with complete confidentiality. For more information, visit the Responsible Gaming us.

Can't find what you're looking for in the FAQ above? Don't worry — g118's support team is available 24/7 in Bahasa Malaysia.

24/7 Live Chat

The fastest way to get help. Click the chat icon at the bottom right of the g118 platform to connect with a support agent in Bahasa Malaysia. Average response time: under 3 minutes.

Support Email

For detailed enquiries or issues requiring attachments (such as proof of transaction), email us at support@g118.biz. Response time: within 24 business hours.

Why Malaysian Players Choose g118

More than just a betting platform — g118 is your trusted betting partner

Fast Deposits & Withdrawals

Deposits via Touch 'n Go, DuitNow or GrabPay are completed within 1–5 minutes. Withdrawals to Malaysian e-wallets are typically processed within 30 minutes. Fast and transparent financial processing is a priority at g118.

The Most Complete Betting Options

Over 500 sports betting markets daily — Malaysia Super League, EPL, BWF badminton, e-sports, and more. Competitive odds updated in real time ensure you always get the best value.

Advanced Security

256-bit SSL encryption, two-factor authentication (2FA), PDPA 2010 compliance, and continuous security monitoring ensure your account and personal information are always protected at g118.

24/7 Bahasa Malaysia Support

The g118 support team is fluent in Bahasa Malaysia and available around the clock via live chat. From registration enquiries to technical issues — we're here for you.

Ongoing Bonuses & Promotions

From a RM500 welcome bonus for new members to special EPL, badminton, e-sports promotions and a loyalty programme — g118 consistently delivers more value to its dedicated Malaysian players.

Responsible Gaming

G118 provides a comprehensive suite of responsible gaming tools — deposit limits, time limits, cooling-off periods, and self-exclusion. Player well-being is our top priority, above any business consideration.

The Complete Guide to Using the g118 FAQ Page

This g118 FAQ page is designed to help Malaysian players find answers quickly — no need to wait for a support response. We know that sometimes you just need a straight answer to something simple like "how long does a deposit take?" or "how do I withdraw?" so you can get back to playing without the hassle.

The FAQs on this page are compiled based on the most common enquiries received by the g118 support team from Malaysian players since the platform launched. They are updated regularly to ensure all information remains accurate and relevant. If you find anything that seems incorrect or have a question that isn't listed, please let us know via live chat or email at support@g118.biz.

To find answers more quickly, use the search box at the top of this page — type keywords such as "deposit", "bonus", "withdrawal", or "self-exclusion" and relevant questions will appear instantly. You can also use the category tabs or sidebar navigation (on desktop) to browse specific topics directly.

G118 believes in transparency. Everything in this FAQ is written in plain language, free of complicated legal jargon. We want you, as a player, to always have a clear understanding of your rights and responsibilities as a g118 member.

Please note that while this FAQ is comprehensive, it may not cover every unique situation you might encounter. For more specific circumstances — such as accounts requiring manual investigation, complex technical issues, or sensitive responsible gaming matters — the g118 support team is always ready to assist you with a personal and considerate approach.

Pro Tip: Bookmark this page in your browser for quick reference in the future. The g118 FAQ is updated monthly with new topics based on the latest questions from our Malaysian player community.

Still Have Questions?

Can't Find Your Answer? Contact Us or Register Now!

G118's support team is available 24/7 in Bahasa Malaysia. Alternatively, register a free account today and enjoy Malaysia's best betting experience — minimum deposit of RM20 via TNG, DuitNow or GrabPay.

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