G118 Terms & Conditions — Terms of Use for Malaysia's Betting Platform

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Player") and g118 ("Platform", "We", "Company"). This document governs your access to and use of all services offered through the g118 website and any associated applications.

By completing the registration process, making any deposit, or using any feature on the g118 platform, you explicitly accept and agree to comply with all terms contained in this document, including Privacy Policy and Responsible Gaming Policy which forms part of this agreement.

To register and use the g118 platform, you must meet all of the following eligibility requirements without exception:

• Being at least 18 years of age at the time of registration. g118 takes its responsibility to prevent underage gambling seriously.
• Being a resident or individual accessing the platform from a location where online gambling is not explicitly prohibited under applicable local law.
• Having full legal capacity to enter into a binding agreement and not having been declared bankrupt.
• Not currently subject to a self-exclusion period or account restriction imposed by g118 or any related gambling platform.
• Registering under your own name and not as an agent, proxy, or representative of any third party.
• Not holding any other active g118 account, or one that was previously terminated due to a terms violation.

Each player is permitted to hold only one (1) active g118 account. Owning more than one account — whether directly or through a family member sharing the same address or payment method — may result in the closure of all associated accounts and forfeiture of bonuses.

• All information provided during registration must be accurate, current, and complete. False or misleading information is grounds for immediate account closure.
• You are solely responsible for keeping your password and account login details confidential. g118 is not liable for any losses resulting from unauthorised access caused by player negligence.
• Any changes to personal information (phone number, email address, payment method) must be made through official g118 channels and may require identity verification.
• Accounts inactive (no activity) for more than 12 consecutive months may be subject to a maintenance fee or termination following prior notice.
• G118 reserves the right to request identity verification documents (NRIC / PASSPORT) before processing your first withdrawal or when unusual activity is detected.

G118 supports the following Malaysian payment methods for deposits and withdrawals:

• Withdrawal methods must match or be related to the deposit method used. g118 does not process withdrawals to third-party accounts.
• G118 reserves the right to hold withdrawals until the identity verification (KYC) process is fully completed, particularly for withdrawals exceeding RM5,000.
• Deposits made via methods not listed above will not be recognised and may be non-refundable. Please contact customer support before using any alternative payment method.
• All transactions are subject to daily and monthly limits, which may vary depending on your account verification level.
• G118 does not charge any processing fees for standard deposits or withdrawals. However, your e-wallet provider or bank may apply their own fees.

All bonuses, promotions, and rewards offered by g118 are subject to the specific terms stated in each promotional offer. General terms applicable to all bonuses are as follows:

• Wagering Requirement (Rollover): Every bonus carries a wagering requirement that must be met before withdrawals are permitted. This requirement will be clearly stated in each offer (e.g., 5x or 10x the bonus amount).
• One Bonus at a Time: Only one active bonus is permitted at a time. You must choose to play with either your bonus balance or cash balance for any given betting session.
• Validity Period: Bonuses have a stated validity period. Any bonus not used within that period will expire automatically.
• One Per Household: Only one welcome bonus is allowed per household, IP address, and payment method. Attempting to claim multiple bonuses using different identities is a violation of these terms.
• Bet Types: Some bonuses may only be used for specific game types (e.g., sports bonuses apply to football, badminton, or e-sports betting only). This will be stated in each promotion's terms.
• Right to Amend: g118 reserves the right to modify, suspend, or cancel any promotion with reasonable notice in the event of misuse or exceptional circumstances.

All bets placed on g118 — including sports betting (Malaysia Super League, EPL, BWF badminton, esports), live table games (Baccarat, Blackjack, Roulette), and other games — are subject to the following rules:

• Confirmed bets are final and cannot be changed or cancelled, except through the Cash Out feature where available, before the match begins or within the permitted window.
• G118 reserves the right to void or revise bets placed on odds that were incorrectly displayed due to technical errors or human error. Players will be notified and fully refunded in such cases.
• Any bet placed after an event has ended or after the result has been unlawfully obtained is void and will be cancelled.
• In the event of a postponed, suspended, or cancelled match, sport-specific settlement rules will apply as outlined in the sports rules section of the g118 platform.
• Minimum and maximum bet limits for each game and market are as displayed on the platform. These limits may vary by bet type and are subject to change.

The following actions are strictly prohibited on the g118 platform and may result in immediate account closure and forfeiture of all balances:

• Identity Fraud: Using false information, another person's identity, or fraudulent documents to register or verify an account.
• Money Laundering: Using the g118 platform as a channel for laundering money derived from illegal activities. g118 cooperates fully with Malaysian authorities in combating money laundering.
• Bonus Abuse: Registering multiple accounts, or using a VPN or other means to claim bonuses you are not eligible for.
• Technical Error Exploitation: Deliberately exploiting bugs, odds errors, or system vulnerabilities for unauthorised gain.
• Use of Bots or Automation Software: Using any third-party software, bots, or automated scripts to play or place bets on the g118 platform.
• Inappropriate Behaviour: Threatening, insulting, or using abusive language toward support staff or other players on any g118 communication channel.
• Account Sharing: Allowing others to use your account, or using another person's account. Each account is exclusively for the use of its registered owner.

G118 is committed to protecting your privacy in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Any personal information you provide is used solely for account management, transaction processing, identity verification, and legal compliance purposes.

• Your data is never sold, rented, or shared with third parties for marketing purposes without your explicit consent.
• G118 uses 256-bit SSL encryption for all data communication between your browser and our servers.
• You have the right to request access to your personal data held by g118, to request correction of any inaccurate data, and under certain circumstances, to request its deletion.
• G118 may share information with the relevant authorities when required by Malaysian law or a valid court order.

G118 takes its social responsibility seriously in promoting safe and responsible gambling. We believe that all games on our platform should be enjoyed purely as entertainment, and not as a source of income or a means of resolving financial difficulties.

• Self-Management Tools: Players can set daily, weekly, or monthly deposit limits; loss limits; session time limits; and temporary account breaks directly from their g118 account settings.
• Self-Exclusion: Players who feel they need a longer break can request a self-exclusion period of 1 month, 3 months, 6 months, or permanent exclusion through the g118 support section.
• Problem Detection: g118 employs a monitoring system capable of detecting risky gambling patterns and will reach out to the relevant player if necessary.
• Help Resources: Players who require professional assistance are encouraged to reach out to the local counselling channels listed on our Responsible Gaming page.

To the extent permitted by applicable Malaysian law, g118 is not liable for:

• Indirect, consequential, special, or punitive damages arising from the use of or inability to use the g118 platform, including loss of anticipated profits.
• Service disruptions caused by factors beyond g118's reasonable control, including internet infrastructure failures, power outages, natural disasters, or actions by authorities.
• Losses resulting from unauthorised access to your account due to your own negligence in safeguarding your login credentials.
• The accuracy of sports information, statistics, or analysis provided on the platform for reference purposes. Betting outcomes are entirely the player's own responsibility.

G118's maximum liability to any player shall not exceed the total deposits made within the 30 days preceding the claim.

G118 is committed to resolving all player disputes fairly and promptly. The dispute resolution process is as follows:

• Step 1 — Contact Support: Any complaints or disputes should first be directed to the g118 support team via live chat or email at support@g118.biz. We aim to respond within 24 hours.
• Step 2 — Internal Escalation: If an issue cannot be resolved at the support level, players may request escalation to a supervisor or manager. A decision at this level will be communicated within 5 business days.
• Step 3 — Independent Mediation: If internal resolution does not satisfy the player, the dispute may be referred to an independent mediation body recognised by g118's regulatory authority.
• All disputes that cannot be resolved through the above channels are subject to the jurisdiction established by g118's licensing.

G118 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. For any material and significant changes, g118 will:

• Publishing a clear notice on the g118 platform homepage at least 7 days before any changes take effect.
• Sending notifications to the registered email addresses of active players to inform them of the changes.
• Maintaining an archive of previous versions of the Terms, which players may request through customer support if needed.

Continued use of the g118 platform after any changes take effect constitutes your acceptance of the amended Terms. If you do not agree with the changes, please stop using the platform and contact us to close your account.

This document was last updated on 1 January 2026 (Version 4.2). The language applicable for legal purposes is Bahasa Malaysia.