G118 Privacy Policy — Data Protection & Privacy for Malaysia Players

G118 ("we", "Platform") is the data controller responsible for processing the personal information of Malaysian players who register and use our services. This Privacy Policy details our privacy practices, the types of data we collect, the purposes for which it is used, and your rights as a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA).

G118 takes data protection responsibilities extremely seriously. We understand that your trust is our most valuable asset, and we are committed to ensuring that the personal information you entrust to us is handled with the utmost integrity at all times.

This Policy applies to all individuals using the g118 platform, including registered players, website visitors, and anyone who interacts with our customer support channels. It covers all data processing activities from account registration, deposits, and betting, through to withdrawal of winnings.

G118 practises the principle of data minimisation — we only collect data that is genuinely necessary to provide a safe and quality service. Below are the categories of data we collect:

G118 uses your personal data solely for lawful and permitted purposes. Each processing purpose has a clear legal basis under PDPA 2010:

• Account Management: Creating and maintaining your account, verifying your identity, processing logins, and managing the security of your g118 account.
• Transaction Processing: Processing deposits and withdrawals via your chosen Malaysian local payment methods, ensuring every financial transaction is completed smoothly and securely.
• Service Provision: Offering a personalised gaming experience, surfacing relevant games and sports, and optimising platform performance for your device and internet connection.
• Age Verification (KYC): Ensuring all players meet the minimum age requirement of 18 and fulfilling the anti-money laundering (AML) obligations mandated by Malaysian law.
• Service Communications: Sending transaction notifications, account security updates, terms updates and responses to customer support enquiries.
• Responsible Gaming: Monitoring betting patterns to identify signs of problem gambling and helping players make use of the available self-management tools.
• Legal Compliance: Fulfilling legal obligations under applicable Malaysian legislation, including PDPA 2010 and relevant financial regulations.
• Platform Improvements: Analysing usage data in aggregated, anonymised form to improve the functionality, performance, and user experience of the g118 platform.

G118 does not sell, rent, or disclose players' personal data to third parties for their own marketing purposes. However, in the context of legitimate platform operations, data may be shared with the following parties under limited circumstances:

G118 consistently invests in cybersecurity infrastructure to protect players' personal data. The technical and organisational measures we employ include:

• End-to-End Encryption: All data communications are secured with 256-bit SSL/TLS. Data stored in our databases is also encrypted using AES-256 standards.
• Strict Access Controls: Only g118 staff who require data access for legitimate work purposes are granted permission. All access is logged and audited on a regular basis.
• Two-Factor Authentication (2FA): All g118 system admin access is protected by 2FA. Players are also encouraged to enable 2FA on their accounts.
• Regular Security Audits: g118 conducts regular penetration testing and vulnerability assessments through licensed independent security firms.
• Incident Response Plan: g118 maintains a documented security incident response plan to ensure any incident is handled swiftly and effectively with minimal impact to players.
• Staff Training: All g118 staff who handle personal data undergo comprehensive, regular data protection training.

G118 retains personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by Malaysian law. The following are our data retention guidelines:

Once the retention period expires, data will be securely deleted or anonymised in accordance with established procedures. Data required for ongoing legal, audit, or dispute resolution purposes may be retained beyond the standard periods above.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data processed by g118:

To exercise any of the above rights, you may submit a written request to privacy@g118.biz or via g118 live chat support. g118 will process your request within 30 calendar days. We may require identity verification before processing certain requests.

G118 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

You can manage your cookie preferences through your web browser settings. Please note that disabling essential cookies may affect the functionality of the g118 platform. A cookie notice will appear on your first visit to the platform, and you can update your preferences at any time via the "Privacy Settings" icon at the bottom of the page.

In certain operational situations, your personal data may be transferred to, or accessed from, countries outside Malaysia — for example, when we engage international Live Casino software providers or cloud infrastructure with data centres in multiple locations.

• G118 ensures all cross-border data transfers are carried out in compliance with Malaysia's PDPA 2010, including ensuring that an equivalent level of protection exists in the receiving country.
• Comprehensive data protection agreements are signed with all international service providers before any data transfer takes place.
• The Live Casino gaming software providers we work with comply with internationally recognised data protection standards and undergo regular security audits.
• Financial data related to transactions made via Malaysian payment methods (Touch 'n Go, DuitNow, FPX and others) is processed and stored on infrastructure that complies with Bank Negara Malaysia requirements.

The g118 platform is strictly for individuals aged 18 and above. g118 does not knowingly collect personal data from anyone under the age of 18.

G118 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, Malaysian legal requirements, or new technological developments. For material amendments, we will:

• Posting a clear notice on the g118 platform homepage and at the top of this Privacy Policy at least 14 days before any changes take effect.
• Sending a notification to the registered email address of all active players to inform them of important changes.
• In cases of highly material amendments that involve fundamental changes to how we use your data, we may seek your explicit consent again.
• Maintaining an archive of previous versions of the Privacy Policy, which players may request through customer support if needed for reference.

The "last updated" date at the top of this document reflects the date of the most recent amendment. Your continued use of the g118 platform after any changes take effect constitutes your acceptance of the amended Privacy Policy.

G118 has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with this Privacy Policy and Malaysia's PDPA 2010. For any enquiries, concerns, or requests relating to your privacy and personal data, please contact us:

If you are dissatisfied with how g118 has handled your privacy-related request, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia (PDPC) through their official channels.